Effective Date: January 1, 2024 | Last Updated: January 1, 2024
1. Introduction
Steelcore Property Management ("we," "us," "our," or "the Company"), located at 1701 Norwood House Rd, Downingtown, PA 19335, is committed to protecting the privacy of our clients, prospective tenants, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website at steelcoreproperty.com, our services, or any other means of communication.
By using our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address, and similar identifiers provided when you contact us, submit a form, or engage our services.
- Property Information: Address, details, and history of properties you own, manage, or inquire about renting.
- Financial Information: Bank account details for rent disbursements, billing information for management fee payments, and financial records required for property accounting (collected and stored securely; credit/debit card data is processed by PCI-compliant third-party processors).
- Application Information: For prospective tenants: employment history, income documentation, references, Social Security number (for background and credit checks), and rental history.
- Background Check Data: Credit reports, criminal background check results, and eviction history obtained through authorized third-party screening services for tenant applicants.
- Communications: Records of correspondence, emails, phone calls (where permitted by law), and messages exchanged with us.
- Website Usage Data: IP address, browser type, pages visited, time spent on pages, referring URLs, and other analytics data collected automatically via cookies and similar technologies.
- Device Information: Device type, operating system, and browser information when you visit our website.
3. How We Collect Information
We collect information through the following means:
- Directly from you when you fill out forms, call us, email us, or otherwise provide information
- From authorized third-party background check and credit reporting agencies
- Automatically through cookies, web beacons, and analytics tools when you visit our website
- From public records, such as property records and court records
- From references and prior landlords you authorize us to contact
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, administer, and improve our property management services
- To communicate with you about your property, tenancy, or inquiry
- To screen tenant applicants and make tenancy decisions
- To process rent payments and financial transactions
- To generate financial reports and statements for property owners
- To coordinate maintenance and repairs
- To comply with legal obligations, including Pennsylvania landlord-tenant laws and Fair Housing requirements
- To send service updates, notices, and marketing communications (where you have opted in)
- To improve our website and user experience through analytics
- To protect the rights, property, and safety of our company, clients, and others
- To resolve disputes and enforce our agreements
5. Sharing of Your Information
We do not sell your personal information. We may share your information with:
- Property Owners/Landlords: Relevant tenant information is shared with the property owner for whose property a tenant applies or resides.
- Service Providers: Third-party vendors who assist with our operations, including background screening companies, payment processors, accounting software providers, and IT services — all bound by confidentiality agreements.
- Contractors and Maintenance Personnel: Contact and property access information shared as needed to coordinate repairs and maintenance.
- Legal and Government Authorities: When required by law, court order, or legitimate legal process, including in eviction proceedings.
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, subject to standard confidentiality protections.
- With Your Consent: For any other purpose with your explicit consent.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand usage patterns. Types of cookies we use include:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality. We do not use cookies for targeted advertising.
7. Data Security
We implement commercially reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data storage, access controls, and secure communication protocols.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. In the event of a data breach affecting your rights and freedoms, we will notify you as required by applicable law.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including for the duration of a property management or tenancy relationship and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. Tenant application data for unsuccessful applicants is retained for a minimum of two years as required by Fair Housing regulations. Financial records are retained for a minimum of seven years for tax and accounting purposes.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out of Marketing: Unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us directly
- Withdrawal of Consent: Withdraw previously given consent where processing is based on consent
To exercise any of these rights, please contact us at contact@steelcoreproperty.com or call (662) 384-3352. We will respond to all legitimate requests within 30 days.
10. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.
12. Pennsylvania-Specific Rights
Pennsylvania residents have specific rights under the Pennsylvania Tenant Screening Act and related laws governing the use of background check information in housing decisions. If you are a tenant applicant and were denied housing based on background check results, you have the right to request the name of the consumer reporting agency that provided the report and to dispute inaccurate information directly with that agency.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: